Cancellation Policy
At Nivantra, we understand that circumstances may change, and you might need to cancel your order. Please read our cancellation policy below for guidance on how to proceed.
Order Cancellation Timeframe
Before Dispatch: Orders can be canceled within 24 hours of placement, provided they have not been dispatched. Please reach out to our support team immediately to request cancellation.
After Dispatch: Once an order is dispatched, it cannot be canceled. However, you may opt for an exchange as per our exchange policy.
How to Cancel an Order
To initiate a cancellation, contact our customer service team:
Email: info.nivantra@gmail.com
Phone: [Your Contact Number]
While reaching out, kindly provide your order number and the reason for cancellation.
Refund Process
- If the cancellation request is approved before dispatch, a full refund will be issued to the original payment method.
- Refunds typically take 5-7 business days to process and reflect in your account.
Exceptions
Customized Orders: Orders containing personalized or customized products cannot be canceled once processing has begun.
Bulk Orders: Special and bulk orders may have different cancellation policies. Please contact our team for further details.
Need Assistance?
For any queries or assistance regarding cancellations, feel free to contact us at info.nivantra@gmail.com or call us at [Your Contact Number]. We are always here to help make your experience with Nivantra seamless and satisfying.